Team Lead, Operations

at  XL Catlin

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

• Proven experience in a leadership role within the insurance industry
• Able to communicate effectively with internal and external stakeholders at all levels of sophistication
• Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Develop and maintain productive working relationships with internal and external stakeholders
• Capability to lead a virtual team.
• Possess technical knowledge and skills inclusive to all products
• Possess strong analytical and problem-solving skills
• Organizational, time-management and multi-tasking skills combined with a strong work ethic
• Capable of identifying root cause issues and correcting to drive continuous improvement and process efficiency
• Ability to respond to a changing environment with flexibility and innovation
• Ability to understand business process, strategy and planning
• Customer service and negotiation skills
• Knowledge of functionality of systems
• Ability to work in accordance with AXA XL Core Values and Culture

• Ensure that both individual & corporate targets are met while fostering continuous development of staff.
• Ensure that staff remains motivated, focused, engaged & act according to the AXA XL core values.
• Provide feedback to staff both formally & informally.
• Continually look to enhance the efficiency of the processes.
• Introduce, develop & document improved ways of data analysis and interpretation.
• Demonstrate proactive involvement and assist with leadership in any project work.
• Ensure that all functions within the team follow relevant procedures and are compliant with a regulatory requirement.
• Managing a team within operations team.
• Act as effective deputy/alternate for Middle Office Management as may be required.
• Maintain excellent customer relationships with all key stakeholders of the enterprise.
• Analyse and resolve Issues faced from an Underwriting Assistant perspective