Team Lead - Portuguese, Offshoring

at  Amazon Support Services Costa Rica SRL B20

• 2+ years of team management experience
• 2+ years of program or project management experience
• Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
• Experience leading process improvements
• Fluent in Portuguese
  The objective of the Offshoring Team Lead is to deliver new business growth and maximize revenue by helping launch high potential merchants that deliver competitive selection, pricing, and availability. You will help them integrate on Amazon’s marketplace and contribute to their catalog, pricing and other tools, while meeting Amazon’s bar for product data quality.
  The ideal candidate will be innovative, tech-savvy, team oriented, effective communicator, have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities.
  The ideal candidate is motivated, agile, with strong time management and project management skills, technical (advanced excel skills) and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time.

Integrate seller content to the Amazon platform using standard item creation templates, working with Business Teams across the world.
Correct and enhance existing content of products that have high visibility on the Amazon website but show poor content.
Work with Selling Partners or Account Managers to gather requirements and helping to build the tools and processes to increase the ease and efficiency with which sellers integrate with Amazon.
Work with the Sales Onboarding Program Managers to gather knowledge in tools, process.
We are open to hiring candidates to work out of one of the following locations:

San Jose, SJ, CRI

• Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
• Knowledge of Lean, Kaizen, Six Sigma concepts
• Experience in managing critical operational processes, with SLA responsibility