Team Lead – Product Support (f/m/x)

at  Deutsche Bank

YOUR SKILLS AND EXPERIENCES

• Experienced in managing and leading people
• Deep understanding of card operating systems/application and product-related processes
• Distinct capability of thinking in processes and assuring quality standards
• Significant experience in process analytics and design
• Explicit knowledge of the German card industry and relevant (Deutsche Bank) products (debit and credit cards) incl. value chains, authentication methods (e.g. 3DS) and regulatory requirements are considered as a plus
• Multi-year experience in managing projects and stakeholders incl. customers and vendors
• Teamplayer with high level motivation, commitment and customer centric mindset
• Strong communication skills with fluent German and English language proficiency
  This job is available in full and parttime

DETAILS OF THE ROLE AND HOW IT FITS INTO THE TEAM

Product Management Issuing is accountable for the development and portfolio management of all consumer and commercial card products issued under the various brands of Deutsche Bank Group. Linked to that is the ownership of the product PnL and the e2e responsibility for the underlying debit- und credit card processes. That includes securing of operational processes required for card-based payments, the issuing of cards and the complete lifecycle management. The management of necessary vendors lies also in the remit of Product Management Issuing. Driving growth and developing card products and portfolios strategically are at the core of Product Management Cards.
Reliable and digitized processes are required to support the product and meet customer demand particularly in the light of a growing number of cards issued and under management. Growth comes along with a climbing number of dedicated customer requests that need to be handled from a product expert perspective at 2nd level. A support unit will be established to explicitly support external and internal clients with expert knowledge, assist with issues, identify problems, analyse and eliminate root causes and thus, develop product and processes.

YOUR KEY RESPONSIBILITIES

• Leading the product support team to ensure 2nd level support for internal and external clients and managing the future TOM for Issuing, including internal stakeholders and external vendors
• Developing the Issuing proposition to realise growth by designing, implementing and managing smooth product processes and driving process automisation
• Designing and implementing future TOM for Issuing together with internal stakeholders and external vendors
• Ensuring operability of card products by managing product processes in line with DB quality standards
• Leading projects and taking ownership for project implementation in the card issuing context
• Supporting PnL contribution of Issuing by initiating process optimisations