Team Lead Security - Baycrest Hospital - North York (Nights)

at  Paladin Security

Team Lead Security - Baycrest Hospital - North York (Nights)
Position: Team Lead Security Dispatcher
Site: Baycrest Hospital
City: Toronto, ON
Status: Full-Time Nights
Hours: Continental Nights (2000 - 0800 hrs.)
Pay Rate: $20.77/ Hr
Are you interested in starting a career in a fast-paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.
Baycrest is an academic health sciences center providing a continuum of care for older adults, including independent living, assisted living, long-term care and a post-acute hospital specializing in the care of older adults all within one campus.

JOB DESCRIPTION:

The Dispatcher will play a vital role in ensuring the safety and security of our hospital premises by providing leadership, direction, and ongoing coaching to our security staff. The candidate must have the following qualities; excellent communication skills, strong leadership abilities, and a commitment to delivering exceptional customer service.

QUALIFICATIONS:

• Experience in Dispatch is preferred
• Excellent deportment, customer service, and communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong leadership abilities with a commitment to coaching and training.
• Working knowledge of CCTV, access control systems, and other security equipment.
• Ability to work effectively both independently and as part of a team.
• Valid security license and First Aid/CPR certification required.
• Available to work continental shift

• Provide leadership, direction, and ongoing coaching and training to security staff.
• Maintain excellent deportment and customer service skills as this is a public-facing/front-facing position.
• Liaise with visitors, clients, and staff to address concerns and ensure a safe and welcoming environment.
• Communicate any concerns or issues with the Site Coordinator in a timely manner.
• Document and investigate security incidents and complaints according to established procedures.
• Ensure all standing orders and scheduled daily activities are carried out for each shift.
• Ensure site staff adhere to all Paladin Security and Baycrest Hospital security policies and procedures.
• Coach staff when necessary and ensure proper documentation is passed onto the Site Coordinator.
• Monitor and operate numerous systems including access control, CCTV, fire and life safety.
• Make emergency overhead announcements as needed.
• Answer telephones and dispatch calls in a timely and efficient manner.
• Assist in tracking and deployment of security staff to address security concerns.
• Handle a variety of dispatch duties including incident call taking and coordination.
• Manage Lost & Found items and ensure proper documentation and procedures are followed.
• Manage the issuance and return of facility keys and ID/Access cards.
• Plan and implement shift work schedules to ensure adequate coverage.
• Ensure all Security Officers have received mandatory training and maintain compliance with training requirements.
• Manage attendance and address any attendance-related issues as needed.
• Perform security audits to identify potential vulnerabilities and recommend corrective actions.
• Provide proactive and reactive security patrols to maintain a safe and secure environment.