Team Lead Technical Support (f/m/d)*
at Parloa Germany
München, Bayern, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Sep, 2024 | Not Specified | 25 Jun, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Lead and mentor a team of on- and off-site Technical Support Engineers, fostering a culture of excellence and continuous improvement.
- Conduct regular team meetings, check-ins, and provide constructive feedback.
- Set clear goals and expectations, ensuring alignment with company objectives and customer satisfaction metrics.
- Oversee the team’s response to customer queries, ensuring timely and effective resolution of issues related to the Parloa platform and telephony problems.
- Act as an escalation point for complex technical issues, providing advanced troubleshooting and problem resolution.
- Identify opportunities to enhance customer support processes and implement best practices.
- Collaborate with Solution Engineering, CX Design, Product & Engineering teams to drive product improvements based on customer feedback.
- Provide insights and feedback to the documentation team to improve user guides and technical documentation.
- Become a Parloa expert and advanced “Bot Builder,” capable of navigating logs and diagnosing customer-reported issues.Maintain up-to-date knowledge of the Parloa platform, industry trends, and emerging technologies.
REQUIREMENT SUMMARY
Min:1.0Max:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
München, Germany
