Team Leader, Accident & Health Claims

at  Standard Bank

Job Overview
Business Segment: Insurance & Asset Management
Location: ZA, GP, Roodepoort, Ellis Street 4
Job Type: Full-time
Job ID: 80145334
Date Posted: 6/11/2024
Job Description
To oversee the management Call Centre based claims area nationally for Accident and Health, and to ensure that the set key deliverables such as cost containment and customer service levels are met and ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.
To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles. Conducting all performance appraisals in terms of the agreed performance targets as stipulated in the performance contracts, including one on one discussion to be held every end of the month, Managing the performance of the consultants and dealing with any identified gaps through coaching and/or any other suitable performance management improvement tools.
Keeping an accurate record of the performance and development plans of the individual consultants in their personal files.
Qualifications
Minimum Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Minimum of relevant Short Term Insurance FAIS Qualification
Experience Required
Client Coverage
Minimum of 6 years’ experience in short term insurance.
Minimum of two years relevant Short term insurance claims experience in a management capacity/leadership role.
Minimum of two years management / leadership of an Insurance call centre
Broad and sound insurance background on Personal lines Insurance cover and claims.
Knowledge and full understanding of short-term insurance product, underwriting and claims handling.
Knowledge and full understanding of claims processing of Accident and Health Claims
Understanding of trend analysis and management information systems.
Additional Information

Please refer the Job description for details