Team Leader: Broker Support

at  Nedbank

JOB CLASSIFICATION

Requisition: 133902
TA: Nozi Masabalala
Division: Insurance Operations Manco
Employment Equity Statement: Preference will be given to individuals from underrepresented groups.
Job Family
Administration, Operations and Facilities
Career Stream
Operations
Leadership Pipeline
Manage Others
FAIS Affected

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Collaborating
• Decision Making
• Work Standards
• Leadership Disposition
• Planning and Organizing

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Essential Qualifications

• Matric / Grade 12 / National Senior Certificate
• Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
• Regulatory Examination: Representatives (RE5) and Key Individual (RE1

JOB PURPOSE

To manage a team of staff within Nedbank Insurance Operations. Drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency and superior client services. Provide support to the Risk Advisor team within Nedbank Insurance brokerage and maintain relationships with all stakeholders.

JOB RESPONSIBILITIES

• Manage day to day activities and ensure service standards and Service Level Agreement (SLA) are met with adherence to underwriting criteria and application.
• As Key Individual, manage FAIS requirements to be fully compliant.
• Responsibilities include management and reporting of team responsibilities.
• Manage the performance of staff.
• Manage quality of work by performing quality reviews, do coaching, and taking corrective action where necessary.
• Track team performance against established goals.
• Recruitment of staff and manage the onboarding process of new employees.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Oversee and manage Stakeholder relationships.
• Management and reporting of losses, take corrective actions and share learnings.
• Encourage team to identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
• Support the achievement of the business vision, strategy, and values.
• Achieving development goals.
• Comply with Risk standards, policies and procedures as required by Compliance.
• Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

Essential Qualifications

• Matric / Grade 12 / National Senior Certificate
• Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
• Regulatory Examination: Representatives (RE5) and Key Individual (RE1)

Preferred Qualification
Higher Certificate in Short Term Insurance (NQF Level 5)
Minimum Experience Level
5 years working experience in the short-term insurance industry (Personal & Commercial lines), including experience in a brokerage.
3 years working experience in a leadership role managing short-term insurance products (Personal & Commercial lines), including experience in a brokerage.
DOFA for Cat 1.2 and 1.6 for 12 months or more.