TEAM LEADER, CLIENT COMMUNICATION

at  SA Government SA HEALTH

SA HEALTH

Job reference: 870863
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

ABOUT US

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

ESSENTIAL REQUIREMENTS:

• Current National Police Clearance (NPC)
• Immunisation screening as indicated in the role description. SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

BreastScreen SA (BSSA) is part of Statewide Clinical Support Services within the Central Adelaide Local Health Network (CALHN),and is the South Australian component of the national breast cancer screening program, BreastScreen Australia. BSSA aims to reduce mortality and morbidity attributed to breast cancer, in women primarily aged 50 to 74. The Team Leader Client Communication is responsible for:

• Providing supervision and guidance to staff.
• Fostering an atmosphere that is conducive to productivity and enhances morale.
• Ensuring staff receive full and appropriate training in all relevant aspects of operations.
• Monitoring workflow, determining priorities and allocating staff and resources to ensure efficient workflow.
• Effective coordination of the Client Communications area.
• Assisting with the development and implementation of processes and work instructions within the framework of BreastScreen SA policies.
• Providing an effective customer service by resolving issues within response timeframes.
• Supporting minor projects as directed by the Coordinator Client Communication.