Team Leader Contact Centre

at  BankVic

ABOUT BANKVIC:

We are the small bank of big opportunity.
We exist to serve those who protect and serve our community. Founded 50 years ago by Victoria Police officers, we have since grown to over 120,000 members from the police, health, and emergency services. Because we’re small, we each have a greater impact. We challenge ourselves to try new things. We aren’t afraid to own our mistakes, or call something out.
As a certified B Corporation, we are committed transparency, accountability, and working in the best interest of our members, community and each other. Being a small bank also means you can get involved in a broad range of work and gain exposure to parts of the organisation outside of your own team.
If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic.

THIS ROLE:

Working with the Head of Contact Centre & Insurance and our Chief Growth & Experience officer, you will be developing a culture of sales with service within our contact centre. This will include proactively managing team efficiencies and ensuring all consultants are providing a high level of service to our members.
As a Team Leader, you will lead and provide support to the contact centre consultants through coaching and mentoring to develop their customer service and sales skills.

OTHER KEY RESPONSIBILITIES:

• Maximise and achieve department and company objectives
• Maintain up-to-date knowledge of all BankVic products and services
• Provide regular coaching to team members.
• Awareness of the prevention and detection of fraud and corruption
• Conduct monthly reviews with team
• Work collaboratively with other areas of BankVic