Team Leader - Contact Centre (Belgravia Leisure)
at Belgravia Health Leisure Group Pty Ltd
Melbourne VIC 3000, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 14 Jul, 2024 | Not Specified | 14 Apr, 2024 | N/A | Cooperation,Operations,People Management,Management Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
VIC, COLLINGWOOD 3066
- An excellent opportunity for an emerging leader to step up and make an impact.
- Full-time, permanent position.
- Hybrid working model: 3-4 days in the office.
Belgravia Leisure’s customer care team is looking for a passionate Team Leader to provide exceptional customer service and support our team.
ABOUT US
Belgravia Leisure specialises in managing diverse facilities such as health clubs, wellness and spa centres, accommodation, golf courses, aquatic venues and sporting facilities in Australia and New Zealand. With partnerships established across 40+ Local Government and State Government authorities, we foster a welcoming and innovative environment. Currently, we’re in search of a full-time Team Leader to lead our Contact Centre staff.
Responsibilities:
THE ROLE
As a Team Leader in the Contact Centre at Belgravia Leisure, you will possess the skills to recruit, effectively manage performance and lead teams. This includes attracting and selecting talented individuals, overseeing their performance through coaching and feedback and providing leadership to achieve collective/individual goals.
Other responsibilities include:
- Managing various channels: voice (inbound/outbound), web messaging, SMS and email.
- Leading consultants to achieve goals and metrics.
- Ensuring clear and engaging communication with customers.
- Achieving sales/service targets through staff development and performance monitoring.
- Developing a team of highly professional and motivated Contact Centre Consultants.
- Assessing and addressing performance issues promptly.
- Fostering effective relationships with venue managers and head of department staff.
- Implementing corrective action plans for employee performance improvement.
- Collaborating with your line manager on termination decisions when necessary.
- Ensuring adherence to company policies and legal requirements in the termination process.
- Performing additional duties as guided by your line manager
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
HR / Administration / IR
Sales
Graduate
Proficient
1
Melbourne VIC 3000, Australia
