Team Leader, Credit & Collections

at  Thermo Fisher Scientific

TEAM LEAD, CREDIT & COLLECTIONS, NORTH AMERICA (BAND 5)

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Seeking a Team Leader Credit & Collections. This person will oversee a small group of employees to support them in the Credit & Collections processes. They will partner with a broad number of external and internal business partners, such as Clients, Commercial & Commercial Finance Team, Project Management, Accounting, and Depots. The focus is on driving day to day collections activities to achieve collection efficiency, percent past due, DSO and bad debt goals. This position has supervisory/administrative responsibility for development of staff members, including hiring, performance development and annual review, disciplinary actions, mentor and counseling, personal development and career advancement & succession planning

WHO WE ARE LOOKING FOR: EXPERIENCE, SKILLS & ABILITIES.

• A good demeanor; willingness to learn
• 5-7 years Accounts receivable experience
• Bachelor’s degree in accounting, Business Admin or other subject area
• Previous experience in a supervisory or management roles
• Strong attention to detail
• Critical thinking and problem solving
• Effective verbal and written communication skills
• Good level of Excel
• Knowledge of Coda ERP preferable but not required and/or any other ERP (eg SAP, oracle etc)
• System knowledge of collection software (CForia) is essential to perform this role effectively and efficiently but not required

• Lead and manage the Credit & Collections team
• Provides daily interaction, training, direction and oversight of staff activities to ensure coordination, accuracy and timely delivery of work outputs
• Handle all escalations re: Collection of invoices (Pre-call/prepare/send statements with current invoices), call on past due invoices, problem solve disputes with the customer and sales team
• Meet with the appropriate collector(s) to review the credit and collections results on a regular basis or as needed
• Provide payment information to customers and arrange payments for current and past due invoices.
• Work cross-functionally with FP&A, Commercial and Customer Services teams to resolve any outstanding disputes on AR
• Participate in trainings to engage non-finance teams in finance related compliance and processes
• Assist in establishing and maintaining appropriate internal controls to ensure 100% SOX compliance
• Obtain proper credit information for evaluation of appropriate credit lines for customers based upon company established credit protocol
• Participate in various finance projects and initiatives to drive improvements in execution.