Team Leader - CSR

at  Data3 Limited

JOB SUMMARY

Data#3 is seeking an experienced Team Leader to join our Licensing Customer Support team based in Melbourne.
Date Listed:
Job Ref:
Job Type:
Location:
23/04/2024

JOB DESCRIPTION

• Work for an HRD Employer of Choice winner for 9 years in a row!
• Join a company with HEART
• Flexible working with WFH options

THE ROLE

As a Customer Support Representative Team Leader at Data#3, you will drive and champion a team within our Software Solutions business, with high energy and out of the box thinking. Your ultimate goal is to lead, coach, manage and develop the team to ensure high quality and reliable sales and administrative support to Account Executives and Account Managers are achieved.

WHAT WILL YOU DO?

• Lead Customer Support Representative team to ensure all tasks are actioned within agreed timeframes.
• Coordinate the Customer Support Representative Team, including annual leave, absences ensuring adequate cover for the business to have minimum impact.
• Lead, coach, manage, develop and provide feedback to the team to ensure both business and personal goals are met.
• Report on overall team performance to Licensing Sales Manager and Sales Operations Manager.
• Work with the National Team Leader team and Sales Operations Manager to enhance and improve Customer Support Representative services back into the business.
• Plan, set and review Customer Support Representatives in line with our Organisational Development & HR performance process.
• Actively develop team strengths and work on development opportunities.
• Identify team goals and evaluate team progress.
• Work with sales teams to ensure accurate order and quote processing.
• Organise team initiatives and celebrate team and individual successes.