Team Leader - Customer Assist

at  Westpac

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .

• Lead a team by motivating, driving, and delivering a superior service experience, meeting customer needs, and balancing commercial outcomes
• Drive customer sentiment through assessment and coaching of quality customer needs conversations, ensuring the expressed and unexpressed customer needs are achieved
• Model the “Be Better Every day” behaviour and have a growth mind set in daily interactions with your team, peers, management, and customers.Sharing key learning’s from cases with the broader team, driving a culture of ongoing process improvement and development of timely, policy-appropriate, and commercially sound decisions