Team Leader

at  DIY Restaurant Group

JOB SUMMARY:

Leads a shift by managing and developing crew members to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard DIY operating policies and procedures.

REQUIREMENTS

• Job Summary: Leads a shift by managing and developing crew members to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard DIY operating policies and procedures.
• Essential Responsibilities:
• Lead crew members on shifts, including assigning tasks, providing feedback and training
• Know and support appropriate personnel policies, labor laws and safety procedures
• Execute all security procedures
• Hold the customer as the most important priority at all times
• Make customers really happy; resolve customer complaints/issues
• Empowers crew members to make sure all customers leave happy
• Communicate customer feedback to management
• Educate customers on products offered
• Complete all required training
• Adhere to all uniform and grooming standards
• Take accountability for understanding all in store marketing promotions
• Execute new product rollouts including selling to customers and product execution
• Utilize cash control procedures
• Assist in training of new crew members
• Lead crew members to open, transition and close shifts
• Manage and organize the line and delegate duties to crew members
• Work the line as needed
• Uphold standards for product quality
  HEY, YOU. WE SEE YOU. You show up. You work hard. You’re honest. You do what you say you’re going to do. These are your values; the code you live your life by. And, what you’re made of? We’re made of it, too. PIZZA HAS A WAY OF MAKING A HERO OUT OF ANY ONE OF US. Prepared simply and served without a fuss, the menu at Nonna’s Good Life is filled with Italian-American classics. It’s the food you’ve got to have after a long day at work or school. It’s what you order when your buddies are coming over to watch the game. It’s the dinner that you know your kids will be excited about eating. It’s the right idea at your lunch break. Or after a late night hitting the bars. It’s for celebrating. Or commiserating. And everything in between

• Lead crew members on shifts, including assigning tasks, providing feedback and training
• Know and support appropriate personnel policies, labor laws and safety procedures
• Execute all security procedures
• Hold the customer as the most important priority at all times
• Make customers really happy; resolve customer complaints/issues
• Empowers crew members to make sure all customers leave happy
• Communicate customer feedback to management
• Educate customers on products offered
• Complete all required training
• Adhere to all uniform and grooming standards
• Take accountability for understanding all in store marketing promotions
• Execute new product rollouts including selling to customers and product execution
• Utilize cash control procedures
• Assist in training of new crew members
• Lead crew members to open, transition and close shifts
• Manage and organize the line and delegate duties to crew members
• Work the line as needed
• Uphold standards for product quality