Team Leader, Food Services-UPMC Harrisburg (Retail)

at  UPMC

LICENSURE, CERTIFICATIONS, AND CLEARANCES:

Obtain SERV safe or Professional Food Safety Manager Certification within 6 months of hire date.

• Act 34

PURPOSE:

Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.

RESPONSIBILITIES:

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department’s food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation’s sanitation program on a daily basis to ensure inspection readiness at all times.
• HS Diploma/GED preferred.
• 2 years relevant experience required.