Team Leader-Frankfurt

at  ATC Computer Transport Logistics

The Team Leader in FRA aims to lead and manage a successful team while creating a positive, proactive and inclusive environment focusing on the team’s well-being while delivering 100% customer service results. You will be a key contact for our customers in London and will be expected to maintain and build good customer relationships. You are expected to lead by example, motivating the team by coaching them, supporting them, and enabling them to succeed. You are expected to drive team initiatives and create an environment with a culture of continuous improvement. Your team will comprise two team leaders and c.30 team members. You will be reporting to the Manager for Technical Services FRA. You will be part of an international operations management team, working closely with peers to share and implement best practices into day-to-day Operations in Frankfurt. In your role, regular visits to other regions are required to build good relations with peers and to share best practices.
ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services:

• Our Team – Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

• Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.
This Role
The Team Leader in FRA aims to lead and manage a successful team while creating a positive, proactive and inclusive environment focusing on the team’s well-being while delivering 100% customer service results. You will be a key contact for our customers in London and will be expected to maintain and build good customer relationships. You are expected to lead by example, motivating the team by coaching them, supporting them, and enabling them to succeed. You are expected to drive team initiatives and create an environment with a culture of continuous improvement. Your team will comprise two team leaders and c.30 team members.You will be reporting to the Manager for Technical Services FRA. You will be part of an international operations management team, working closely with peers to share and implement best practices into day-to-day Operations in Frankfurt. In your role, regular visits to other regions are required to build good relations with peers and to share best practices.
To match the high standards of service we provide our clients, we expect to have high levels of visibility and reporting on daily team performance and quick responses to escalations. Team activities are managed daily, Team Leader sets team priorities and acts as a first responder in case of escalation. You will be leading operational problem-solving processes for your team. Your working schedule will be dynamic and based on operational needs, generally split three quarters to management tasks and one quarter in the field with the team or travelling to other regions. You will be required to perform site visits with customers, service audits, and build customer relationships. As a part of the leadership team, you will commit to ongoing change management of operations in Fra by motivating the team to implement those. It is expected to be fully responsible for reporting and implementing corrective actions based on KPI outcomes. Objective data with suggested solutions and implementation plans must support reports.
ATC has a strong customer focus, and it is one of our core values. Our customers measure our success, and your role directly impacts company performance. We expect a customer-focused approach, building and maintaining customer relationships and reporting on the wins, proactively solving Customer challenges and implementing corrective actions.

CANDIDATE REQUIREMENTS

• Ability to be flexible in respect of work standards and demands.
• Capable of working under pressure and to strict deadlines.
• Proven ability to complete tasks.
• Resilient and able to deal with changing priorities.
• Excellent organizational skills and strong attention to detail.
• Outstanding communication and interpersonal abilities.
• Time management skills with the competence to manage multiple priorities at once.
• Experience in planning, logistics and white glove services, being able to instruct and guide technical services team.
• Availability to travel to work on European projects
• Excellent IT skills, including Office 365 and Microsoft Office
• Full understanding of team organization, strict deadlines, team reports, customer needs.

The following qualifications, skills and experience would be an advantage.

• Security Management experience in an industrial / logistics environment.
• Project Management experience
• TAPA Facility Security requirements (FSR)

• Working with the Technical Service Manager and other colleagues to manage customers projects and activities daily, weekly, and monthly, ensuring resource cover is adequate for the team’s functions.
• Monitor and assign audits to key functions (FQT, emails and customer communication). Prepare facilities for TAPA FSR internal & external audits, including membership of the audit team. Occasional travel to other ATC sites to carry out audits & controls, to monitor and ensure a high security performance in line with ATC & TAPA policies & procedures.
• Work with FRA team members on day-to-day tasks to achieve goals and complete assigned projects. Provide coaching and development to the team and DCI Exchange, through ATC Academy to improve performance and technical skills.
• Provide regular reports and updates to the FRA TS Manager – track and report all daily activities. Participate in the quality management and KPI process – weekly update of KPI’s and “Daily tracker”
• Advance assigning RTF supervisors for week ahead.
• Manage ATC’s Technical Services operations with a focus on safety, customer service, effective communications, and efficiency. Provide monthly and quarterly feedback of Technical operations/projects
• In collaboration with Safety Engineer perform monthly H&S inspections and regulations and other duties that may be assigned by H&S Engineer.
• Supervision and organisation of the FRA warehouse in order to have a sustainable and clear system in terms of space and daily activities. Regular supervision and inspection of the FRA fleet in close cooperation with the designated supervisor in order to have the fleet in optimal condition.
• Ensuring high standard security measures for the workplace are maintained, including collaborating with security system vendors or a team of security professionals. Main point of contact for security & fire alarms, when activated out of working hours.
• Planning and supervision of facilities related projects, including building improvements and renovations.
• Any other duties that may be assigned from time-to-time in line with your skills and competencies.
• Full ownership of FRA Team KPI outcomes and sharing of quality and performance metrics with the team to implement corrective actions.
• Quarterly Team performance reviews based on objective data.
• Monthly and quarterly narratives report of service and people performance.
• Report on process improvements, including the status of team proposals.