Team Leader - Master Data Management

at  DHL

EDUCATIONAL QUALIFICATIONS:

• Graduate ( Bachelor’s degree from a recognized University in any discipline )

WORK EXPERIENCE AND SKILLS:

• Minimum 3 – 5 years’ experience.
• Logistics / Back Office experience is a must
• Good Communication (verbal and written) and interpersonal skills
• Good People management Skills
• Self-Learning and Development
• Computer knowledge (words, excel, power point)

• Assist to meet performance targets
• Participate in problem solving and process improvement process together with team manager
• Evaluate department processes. Recommend and coordinate needed changes based on process analysis.
• Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
• Supervise staff in accordance with company policies and procedures.
• Establish employee goals and conduct employee performance reviews.
• Provide inputs towards staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
• Assist staff to resolve complex problems and responsible for quality control.
• Drive Employee Engagement and Customer Satisfaction Processes.
• To have a periodic meeting with the team members to discuss on the productivity and feedback
• Monitor Key deliverables for Process Associates on Continuous Basis