Team Leader - Medical Negligence - LHD

at  Gallagher

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:

IF YOU LIVE OUR VALUES AND DEMONSTRATE THE PEOPLE CAPABILITIES, WE CAN NOT ONLY OFFER YOU GREAT CAREER OPPORTUNITIES, BUT ON A DAY TO DAY YOU’LL EXPERIENCE THE FOLLOWING:

• Work from home capability
• Attractive remuneration packaging
• Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program for yourself and immediate family members
• Staff referral incentive

YOUR ROLE

We are currently seeking a Team Leader to join our Medical Negligence Liability team located in Sydney CBD. Working with the Leadership and Management team, this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, whilst developing staff and implementing quality initiatives. This role has a significant focus on leadership, customer service and continuous improvement.
This position will be offered on a permanent full-time basis with WFH flexibility.
Responsibilities:

AGENCY APPLICANTS WILL NOT BE CONSIDERED FOR THIS ROLE.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation and Benefits:

As our Medical Negligence Team Leader with exposure to General Insurance who is looking to further grow, develop and solidify their career within our Global Brand, your responsibilities include but are not limited to:

• Provide leadership and direction and manage the day to day operations of the team
• Assess present and future needs, trends, problems for your business unit
• Review staff performance and provide training and coaching where required
• Build and develop strong working relationships with our Clients
• Prepare and analyse management reports
• Act as the escalation point for the team in relation to claims enquiries
• Manage the associated risk, governance and compliance within the team
• Set priorities and plan workload of the team
• Manage daily workflow in order to maintain client service standards – Internal and External
• Provide escalation point to team following complaints and/or technical queries
• Attendance at stakeholder meetings/negotiations/conferences/phone calls when require