Team Leader - Operational Audit and Compliance

at  McMillan Shakespeare Group

Team Leader - Operational Audit and Compliance
With seven brands across the employee benefits, fleet management and disability support industries, MMS employs around 1300 people across Australia and New Zealand. Established in 1988, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX-listed house of brands we are today.
Our collective purpose is to make a difference to people’s lives; our vision, to be a trusted partner that provides solutions in making complex matters simple. We believe in being better together - to put people first and work together to always pursue better.
The focus of the Team Leader - Operations Audit & Compliance Team Leader is to own and facilitate and coordinate all internal and external audit functions that are required for Operations across Maxxia and RemServ.
This role will be the key contact with the Client Engagement and Strategy team to ensure the successful management of our key employer assurance programs as well as ensuring the key contractual requirements that impact GRS Operations are executed and managed.
In addition this role will also manage a team responsible for direct audit activity within the GRS Operations space, focusing on regulatory and contractual compliance requirements.

KEY RESPONSIBILITIES:

• Key Success in this role will focus on growing the audit management functionality within the operational areas and working with the GRS operations teams to ensure compliance and readiness for all internal and external audit.
• Maintain a view of the key outcomes from audits that require change to GRS operations and work with the operational leaders to determine the steps required to implement any changes across people process or technology.
• Work with the contract managers of our major contracts to ensure employer assurance programs are supported and manage any changes that are required for GRS operations. Through identifying what areas of the business will be impacted and the urgency of the change.
• Build and maintain stakeholder relationships across multiple areas of MMS including but not limited to Tax and Compliance, Client Strategy and Engagement and Business Systems.
• Ability to be able to engage with external stakeholders and ensure that business needs are being met in all interactions, ensuring that external stakeholders are challenged when required to support the best possible outcome for the client and business.
• Manage a team towards achieving team based and individual KPIs (including operational, customer service and where applicable sales metrics) and behaviours, conducting one on one and team meetings to assist in the development of a high performing team.
• Manage workflow and real time queues via the allocation of tasks, monitoring of productivity/QA as required.

TO BE CONSIDERED FOR THE ROLE:

• Ability in fostering productive working relationships with key stakeholders
• Demonstrated ability in interpreting numerical data and complex information to complete required tasks
• High level of written and verbal communication skills
• Ability to work under pressure, achieve deadlines and manage time effectively
• Ability to engage with and manage stakeholders to achieve outcomes