Team Leader, Operations

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Fisher BioServices, we specialize in the management of critical biological materials in support for the advancement of cell therapy, high value biologics, and population-based public health research. We provide customized end-to-end chain of custody solutions for our large pharmaceutical clients and partners in academia and government, ensuring the integrity and efficacy of their valued material from the manufacturer to the bedside. Fisher BioServices is a brand of Thermo Fisher Scientific, the world leader in serving science, and member of the BioPharma Services Division. To learn more please visit www.fisherbioservices.com.
Position Overview: The Team Leader is a key role within the BioServices business unit, Commercial Services Division (CSD) of ThermoFisher Scientific, responsible for leading and developing a team of employees to achieve departmental goals and objectives. This position requires strong leadership and communication skills, and a proactive approach to problem-solving. The Team Leader will ensure the team operates efficiently, meets performance targets, and maintains a positive work environment.
Key Responsibilities:

Leadership and Team Management:

• Lead, empower, and encourage a team of employees, fostering a positive and inclusive culture.
• Provide mentorship and support to team members, promoting their professional growth and development.
• Conduct regular performance evaluations, provide constructive feedback, and address any performance issues.
• Ensure effective communication within the team and across departments, encouraging collaboration and knowledge sharing.

Operational Excellence:

• Set clear performance objectives and targets for the team, aligning them with departmental goals.
• Monitor team performance, track progress, and implement corrective actions when vital.
• Develop and implement strategies to improve team efficiency, productivity, and quality standards.
• Identify and address operational challenges, implementing process improvements to optimize performance.

Customer Service:

• Ensure exceptional customer service delivery by the team, meeting or exceeding customer expectations.
• Handle customer inquiries or complaints, resolving issues promptly and effectively.
• Champion a customer-centric approach within the team, continuously seeking ways to enhance customer satisfaction.

Training and Development:

• Identify training needs within the team and develop training plans to address skill gaps.
• Coach and mentor team members, facilitating their professional growth.
• Stay updated on industry trends and standard processes, sharing knowledge with the team as relevant.

Reporting and Analytics:

• Generate regular reports on team performance, highlighting key performance indicators and trends.
• Analyze data to identify areas for improvement and implement data-driven solutions.
• Present performance updates and recommendations to next level management as the need arises.

Requirements:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Proven track record in a leadership or supervisory role, preferably within a similar industry, minimum 3-5 years’ experience
• Strong interpersonal and communication skills, with the ability to motivate and engage a team.
• Excellent problem-solving and decision-making abilities.
• Ability to demonstrate resilience, thrive in a fast-paced environment, and adapt to changing priorities.
• Proficiency in using relevant software applications and tools.
• Knowledge of industry regulations and standard processes.
• Proven commitment to customer service excellence.

WORK CONDITIONS/PHYSICAL REQUIREMENTS:

• Primarily responsible to manage warehouse operations with secondary administrative responsibilities in the office. May shift based on assigned tasks
• Must be able to work in a cold environment with exposure to dry ice, hazardous and infectious agents, marked changes in temperature
• Must use personal protective equipment and adhere to safety protocols
• Must be able to lift and carry up to 50 lbs and push up to 70 lbs
• Must be able to process and handle materials frozen on dry ice (-80°C)
• Must be able to work in freezers or refrigerators periodically, up to 5 hours per day
• Must be able to use a computer up to 6 hours per day
• Must be able to work in a laboratory and warehouse/repository environment

Please refer the Job description for details