Team Leader

at  Webhelp

Job Advert
If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.
We’re expanding our team of game-changers at Concentrix and we’re on the lookout for determined individuals who value the importance of team playing to step up as Team Leaders in our dynamic Durban office.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
In this Team Leader role, you’ll lead by shining example on an exciting international campaign, managing a team responsible for sales, customer care and technical support.
Our ideal candidate has excellent communication skills, a passion for helping others and going the extra mile. - These skills will be your super powers as you motivate, lead and guide a team of dynamic individuals to reach targets and strive for excellence in customer service.
We want people who can hear what is not said, people who show empathy and have a contagious, positive nature about them. If you’re organised, work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.
We’re looking for go-getters who are eager to learn and grow within their career while steering and inspiring others to strive and give of their best along the way. Above all, we want reliable, committed leaders that are motivated toward success.
If you’re ready to make your mark then seize the opportunity and apply today!

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Have a matric certificate
• Are proficient in English written and spoken language
• Have a minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment
• Have a minimum of 2 years’ team management experience
• Have excellent communication and listening skills
• Have the ability to identify problems and find solutions by imparting knowledge
• Have analytical, time management, organisation, skills
• Are PC literate with fast typing skills and experience using appropriate software and systems
• Have a clear credit, disciplinary and criminal records
• Have a proven performance record of accomplishment

• Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
• Managing workload in a timely and effective manner
• Analysing customer feedback data
• Pursuing quality and assurance initiatives
• Producing business insights
• Presenting recommendations for improvement