Team Manager, Citi Collections

at  Alorica

Puebla, Pue., Mexico -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate24 Jun, 2024Not Specified25 Mar, 2024N/AGood communication skillsNoNo
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Description:

YOUR DAY-TO-DAY

  • Provides regular supervision and mentorship over direct reports.
  • Ensures regular and effective communication with direct reports on performance, goals, and coaching.
  • Facilitate daily agent coaching, guidance, management, and development sessions in both written and verbal format to improve the performance of direct reports.
  • Participates in client-related activities to include client calibration sessions and project planning.
  • Manages timekeeping and timecard entry of the team to ensure zero discrepancy rate.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

Puebla, Pue., Mexico