Team Manager

at  Penneys

Sales & Customer Experience

• Use all available data to gain full knowledge of your section/department’s performance to drive sales and meet targets
• Manage stock file accuracy in your allocated section/department by using all available information
• Drive improved availability in-store with a consistent focus on size and option control to meet customers’ expectations
• Responsible for commercial planning, period layout plans and planograms for your section/department
• Support colleagues to create commercial and inspiring displays in your section/department which enhance the customer experience attracting footfall and sales
• Carry out daily task allocation and daily rosters so that all Retail Assistants in your section/department are fully effective and engaged
• Manage the Tills and Fitting Rooms area when required to provide a fast, friendly and efficient shopping experience that delivers our customer promise
• Manage customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior managemen

Skills & Experience

• Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues
• Strong service focus with experience of delivering excellent customer experience while maintaining high store standards
• Good commercial awareness and understanding of local trading patterns
• Ability to guide and support a team to achieve result

KEY RESPONSIBILITIES:

Sales & Customer Experience

• Use all available data to gain full knowledge of your section/department’s performance to drive sales and meet targets
• Manage stock file accuracy in your allocated section/department by using all available information
• Drive improved availability in-store with a consistent focus on size and option control to meet customers’ expectations
• Responsible for commercial planning, period layout plans and planograms for your section/department
• Support colleagues to create commercial and inspiring displays in your section/department which enhance the customer experience attracting footfall and sales
• Carry out daily task allocation and daily rosters so that all Retail Assistants in your section/department are fully effective and engaged
• Manage the Tills and Fitting Rooms area when required to provide a fast, friendly and efficient shopping experience that delivers our customer promise
• Manage customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management

People

• Organise and guide Retail Assistants in your section/department with a focus on developing their skills and knowledge to provide a great customer experience
• Motivate and engage the Retail Assistants in your team with an emphasis on employee experience, wellbeing, recognition and communication (Primark Way of Communicating)
• Provide ‘in the moment’ coaching and training on the way of working with ongoing observation and feedback
• Assist with recruitment, on-boarding and development of Retail Assistants to create a high performing and engaged team that consistently delivers against standards and policies
• Support with Employee Relations queries with a view to resolving issues at the lowest possible level
• Carry out performance management activities with Retail Assistants, including absence management
• Communicate and promote Primark’s ethical, environmental and charitable initiative ‘Primark Cares’
• Effectively manage the performance of your team through regular feedback to support a culture of continuous learning and improvement and to deliver great customer service
• Leverage the performance and potential of your team by identifying and improving talent with regular feedback
• Manage Workday effectively by responding to requests within timescales and activating system delegation to other managers in your absence

Operations / Cost Control

• Oversee gap ordering and review orders before they are placed for your section/department
• Optimise stock levels to maximise sales in your section/department, through effective use of the Stock Replenishment System (PSR)
• Manage all pricing in line with the Primark Pricing Principles guide, e.g. Monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed
• Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility, including availability for emergency call outs.
• Support the daily running of the store by adhering to all Primark’s policies and procedures

Skills & Experience

• Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues
• Strong service focus with experience of delivering excellent customer experience while maintaining high store standards
• Good commercial awareness and understanding of local trading patterns
• Ability to guide and support a team to achieve results

This role will:

• Motivate and organise your team to provide exceptional store environment and customer experience while optimising sales