Team Secretary

at  Sussex Partnership NHS FoundationTrust

An excellent opportunity has arisen within the Assessment & Treatment Service for Adur, Arun and Worthing.
We are looking for a well-organised, efficient administrator to be an effective member of the team. The role includes typing of medical correspondence and other general administration tasks as well as occasional reception duties.
It is a busy role with a varied workload and therefore we are seeking an individual who is able to work independently and is enthusiastic, flexible and creative in their approach. Preferably you will have experience in a medical setting or have administration experience elsewhere. You will have RSA II or relevant experience that you can demonstrate in audio/copy typing, have good communication skills and be able to organise your workload and time effectively.
The successful candidate must be proficient in the use of Microsoft Office including Outlook, Word and Excel.
Based at our Swandean site in Worthing you will work as part of a multi-disciplinary team providing a full secretarial service including:
Providing a comprehensive, high quality secretarial service to doctors and clinicians.
Organising client appointments, updating calendars, booking interpreters as necessary.
Dealing sensitively with people, both on the telephone and in person, taking accurate messages and relaying them to the appropriate people and/or taking follow up action as required using appropriate initiative.
Providing reception cover for visitors at our other team bases as required.
The Assessment and Treatment Service, Adur Arun & Worthing provides a Monday to Friday, 9am to 5pm service for people experiencing mental health difficulties in the community in partnership with a wide range of health services.
The successful candidate will be joining a team of 16 administration colleagues who are committed to delivering an effective administration service.
Typing of clinical correspondence as appropriate and other correspondence including audio dictation. Prioritising work according to changing demands.
Managing clinics by booking new and follow up appointments. Making clinic changes as required to accommodate leaves and sickness. Amending appointments as requested by patients.
To ensure that filing/scanning is carried out on a regular basis.
To maintain good communication with the clinical team, as well as patients and members of the public.
Dealing with telephone enquiries from patients, relatives, GPs and other departments within the Trust and other hospitals. To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner.
To liaise with other secretarial staff, particularly within the same directorate.
To deal with general enquiries in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing from staff, patients and the general publi

Please refer the Job description for details