Teammate - Customer Service Representative - ON SITE

at  ContactPoint360

WHO WE ARE:

Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.
At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

JOB SUMMARY:

The Teammate is a motivated, empathetic and solutions driven employee who provides excellent service and advocates for our valued customers. In this role, the Teammate will act as a liaison between our company and customers, ensuring their needs are met swiftly and professionally. As an advocate for our customers, the Teammate will strive to resolve their inquiries, concerns, and complaints promptly, while maintaining a positive brand image for our organization.

REQUIRED SKILLS/ABILITIES:

• Excellent verbal and written English language skills required.
• Must be available to work weekends and is able and willing to work shifting schedules.
• Exceptional interpersonal skills with a demonstrated ability to resolve customer Concerns, display empathy, patience, and active listening when interacting with customers.
• Advocate for customers and effectively communicate their suggestions, issues, and feedback to the appropriate departments within the organization.
• Ability to collaborate and work effectively within a team environment.
• Able and willing to work shifting schedules.

EDUCATION AND EXPERIENCE:

• Candidates must have two (2) years of call center exp or combination of sales/hospitality/call center experience.
• High School Diploma or equivalent.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
  WE ARE AN EQUAL-OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

OUR PURPOSE:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

DUTIES/RESPONSIBILITIES:

• Assess, respond, and resolve promptly customer inquiries by phone.
• Take customers service order by phone accurately and offer additional services, as needed.
• Acknowledge customer’s issues and resolve them timely and effectively.
• Provide exceptional customer service throughout phone calls displaying empathy and actively listening to customer’s needs and concerns.
• Provide answers to inquiries involving a company’s product or services to enhance the level of customer satisfaction.
• Uphold company’s service standards and policies while adhering to all relevant compliance guidelines.
• Ability to adapt to changes in duties, responsibilities, and activities at any time with or without notice.
• Any other duties assigned.