Tech refresh engineer

at  Quess Corp Limited

JOB INFORMATION

Industry
Banking
Work Experience
2-4 Years
Salary
3000
State/Province
Singapore
City
Singapore
Zip/Postal Code
569083
Country
Singapore

JOB DESCRIPTION

• Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.
• Working closely with Technical Project Manager and Leader to ensure all workstations are refreshed within project scope timeline with a strong emphasis on customer service experience for a smooth transition.
• Provisioning of desktops and laptops, data migration and re-installation of software
• Plan and liaise with users to schedule tech refresh appointment with users
• Work closely with IT Asset Management for the delivery and write-off of refresh assets, update of the hardware inventory
• Coordination with Application Support for re-installation of in-house application
• Assist users to perform data migration, brief user of the new asset issuance and signoff
• Troubleshoot software and hardware issue related to refresh
• Collect old devices and send to centralized storing areas and process decommission
• Generate progress report of day-to-day tech refresh/ upgrade activity

REQUIREMENTS

• Strong knowledge in Microsoft Windows 10/11 provisioning
• Troubleshooting of software and hardware
• Time management skills
• Good customer care and communication skills
• Previous tech refresh experience is a plus

Please refer the Job description for details