Tech Support Representative

at  Foundever

Tech Support Representative Req ID#: 386110 Panama, Panama, PA Job Description: Job SummaryRole Purpose• Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.Primary Responsibilities• Research information using available resources and tools to respond to customer inquiries and/or requests.• Manage and resolve customer complaints.• Provide customers with product and service information.Disclosure of terms of agreement for said products or services.• Enter new customer information into the system.• Update existing customer information.• Process orders, and service renewal requests.• Promote customer loyalty and retain clients.• Identify and escalate priority issues.• Route calls to appropriate resources.• Document call information according to standard operating procedures.Skills Requirements• Verbal and written communication skills• Process adherence• Listening skills• Customer service oriented• Objective Judgment• Adaptability• Team work• Stress tolerance• Good data entry and typing skills.• English Level B2 or upper.About Us Job Segment: Technical Support, Customer Service Representative, Data Entry, Technology, Customer Service, Administrativ

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