Tech Support Specialist

at  Johnson Controls

Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

WHAT YOU WILL DO

Johnson Controls Security Products is a unified group of world-leading I ntrusion brands. Operating in more than 40 offices with over 2000 employees, these brands- Qolsys , DSC, Sur-Gard , Visonic , Bentel and C24 - have more combined years of experience in the security industry than any other group in the world.
Johnson Controls Security Products in North America is responsible for I ntrusion brands Qolsys , DSC , Sur- Gard and C24 a leading manufacturer of security sensors and wireless security systems . As one of North Americas ’ largest suppliers of wireless system, Qolsys , DSC and Sur-Gard designs systems to be installed by profess ional installation engineers in to residential and light commercial applications. Using the latest wireless technologies , these systems are able to take away the time-consuming work and cost related to cabling whilst ensure robust operation and quality performance that you would normally associate with any security related product. The Technical Support Specialist will be responsible for conducting the telephone support of the Qolsys , DSC , Sur-Gard and C24 range of products . The position will be located in our Orem, Utah office and report to our Intrusion Technical Support Manager, NA. As a member of this team, you will work within a dynamic environment that provides a platform for you to have immediate impact.

HOW YOU WILL DO IT

As Technical Support Specialist , you will be responsible for responding to customer calls daily in a professional and efficient manner, dealing with and resolving issues within SLA times, providing support for the Joh nson Control Security Products I ntrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and e valuation of products . As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with multi-interface approach.
What we look fo r