Tech. Troubleshoting Spec. with French or German or Italian -Shifts

at  Arche Consulting

Numer referencyjny: OPE / ROM / MAS
lokalizacja
Rumunia / Bukareszt
kategoria
Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis, Call Center, Customer Service Advisor SSC / BPO

REQUIREMENTS:

• Knowledge of German OR Italian OR French min. C1 and English min. B2
• Min. 1 years of experience in any form of customer service (Technical, Financial, Customer Service Support, Call Center, in tourism and hotel industry )
• Ability to maintain the highest level of customer satisfaction
• Willingness to work in shifts between 6 a.m. and 10 p.m. Monday-Sunday - you will work 5 days at week)
• Willingness to work full from office in Bucharest

• Contact with users (B2B) via email, phone and chat
• Represent the organization as a contact unit with strategic users
• Apply solutions and responses to customer inquiries by responding to their needs
• Escalate complex user issues
• Ability to draw conclusions
• Identify opportunities to improve the user experience (through the use of better tools or product enhancements)
• Work to solve user problems as first contact (escalating when access limitations or tool limitations or technical complexity are present).