Techincal Consultant

at  Loftware UK

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.

REQUIRED QUALIFICATIONS:

• Associate’s degree or equivalent along with 2-3 years in a technology environment.
• Travel (up to 20%) is required.
• Ability to assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems, and add value to the clients’ organization.
• Strong knowledge of Microsoft SQL principles including normalization and stored procedures.
• SQL Server 2016 and above database creation and management.
• Windows Server 2016 and above management (IIS, Active Directory).
• Experience with both object-oriented programming (C# / .NET Framework or Java) and scripting (VBScript, Python, JavaScript).
• Mobile application development experience is a plus.
• Familiar with communication channels (TCP/IP, HTTP, RESTful services) and network principles (DNS, DHCP).
• Experience with cloud platforms and technologies such as Microsoft Azure or AWS is a plus.
• Self-motivated and able to prioritize and take ownership of implementation issues from origination to resolution.
• Excellent problem solving, troubleshooting, organization, and time management skills.
• Solid communication skills, both verbal and written including the ability to convey technical principles to a non-technical audience.
• Solid planning and customer relationship skills.
• Thorough in preparing user interface documentation.
• Ability to maintain professional relationships with customers and co-workers.
• Ability to work reliably with some supervision of a senior consultant.
• Make technical presentations and demonstrate how a product will meet client needs.
• Provide basic and advanced solution training. Develop and deliver training material.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Ability to learn new technology through self-study.
• Fluent in English language. German, Italian, Spanish or French language is a plus.

SOFT SKILLS:

• Tenacious, intelligent, and entrepreneurial in nature.
• Good written and verbal communication skills.
• Able to build trust and rapport quickly.
• Competitive drive and determination.
• Strong technical skills.
• Strong problem-solving skills.
• Self-starter with a strong work ethic.
• Must be able to grasp technical concepts quickly.
• Driven to create value in a growing organization.
• Commitment to ensure customer deadlines are met.

ROLE DESCRIPTION:

The Technical Consultant is responsible for a variety of roles in Service Delivery including solution design, technical implementation, application / business rules configuration, deployment, training and documentation as a part of a larger project team. She/he performs the implementation through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects combine on-site and remote work and provide a very dynamic work environment.
To ensure the clients’ and Company’s needs are met, the Technical Consultant will regularly collaborate with other members of the Delivery team and colleagues from a range of departments, such as Sales, Presales, Customer Success and Operations.
A Technical Consultant is performing tasks within a specific domain of expertise. A consultant is developing in most competency dimensions and work in different roles on different projects in a specific domain.

RESPONSIBILITIES:

• Understand customers’ requirements and their technical architecture, designing solutions for customer’s business requirements.
• Assist in scope definition, requirements analysis, functional/technical design.
• Assist in the technical proposal process and ensure that information and recommendations addressing customer requirements are accurate, properly defined, and detailed.
• Develop user interfaces, databases and backend logic for the integration of a labelling system with various third-party systems such as ERPs, WMS, MES or PLC.
• Perform installation, configuration, deployment, administration, and maintenance of solutions that implement industry standards using cloud and/or on-premises.
• Create and execute user acceptance testing materials.
• Assist in labeling process and solution consulting.
• Proactively communicate statuses to Project Manager including identifying potential roadblocks.
• Assist in the coordination of project activities such as schedules, subcontractor interactions, report creation, presentation preparation, and status reporting.
• Provide third level technical support on-site and remotely.
• Ensure a high level of customer satisfaction through the effective delivery of services.
• Instill trustworthy and resourceful relationship between clients, partners and Loftware.