Technical Account Manager, Amazon Fuse

at  Amazon Middle East and North Africa FZLLC

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor’s degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
  The Amazon Mobile Business Development & Fuse team creates convenience for our customers to experience Amazon services wherever they are by acquiring partner distribution for Amazon Subscriptions (e.g., Prime, Prime Video, Amazon Music Unlimited) and mobile applications (e.g., Shopping, Video, Music, Kindle, Photo-Cloud Drive and Audible) around the world.
  We are seeking an experienced and dynamic Technical Account Manager with operational, business and customer expertise to manage partner launch milestones, requirements and engagement between our mobile partners and various Amazon teams to launch and grow distribution of Amazon Subscription Services and Mobile Applications.
  A successful candidate will have experience working with internal business and product teams to deliver scalable product solutions at a global level, have excellent program and project management skills and be proficient in translating business requirements into technical requirements. Roadmap prioritization and milestone management and a strong will to deliver results are critical skills for this role.
  To be successful in this role you will need to be a self-directed innovator accustomed to working in new territory; a communicator able to influence and motivate teams to action; and a problem solver who can drive immediate resolutions. The position is based in Dubai, the candidate will work with accounts across Europe, Middle East and Africa (EMEA).

Key job responsibilities

• Manages assigned enterprise client accounts including major business partners with significant impact
• Responsible for managing day-to-day operational and launch related activities (partner kick-off, Amazon systems on-boarding, payment plan setup, support periodic account audit, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships
• Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of Amazon’s apps and services
• Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations
• Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
• Facilitates incident, problem and change management directly on behalf of enterprise business partners
• Collaborate with internal stakeholders (BD and Marketing) on new business opportunities with partners.

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

• Manages assigned enterprise client accounts including major business partners with significant impact
• Responsible for managing day-to-day operational and launch related activities (partner kick-off, Amazon systems on-boarding, payment plan setup, support periodic account audit, milestone tracking, wholesale subscription and preload application delivery support, data tracking and reporting, supporting all operational components of our mobile partnerships
• Creates and leads meetings with enterprise partners and internal stakeholders regarding variety of Amazon’s apps and services
• Own the pre and post-launch operational and technical account management of multiple partners across multiple geographic locations
• Identify and drive improvements in Amazon products on behalf of assigned partners and acts as a primary stakeholder in helping to provide requirements and use-cases to Amazon product teams
• Facilitates incident, problem and change management directly on behalf of enterprise business partners
• Collaborate with internal stakeholders (BD and Marketing) on new business opportunities with partners