Technical Account Manager

at  Elevenlabs

ABOUT ELEVENLABS

ElevenLabs creates the most realistic, versatile and contextually-aware AI voices. We’re the leaders in voice technology with our cutting-edge research and products that enable our customers to generate content at scale.
We have deployed a platform for creators & publishers to turn their long text into audio with compelling and natural voices. Currently, we are expanding the capabilities of the platform to incorporate comprehensive generative voice control. This entails developing tools to convert videos and podcasts into speech, supporting multiple languages, while maintaining the unique characteristics of the speaker’s voice, providing emotional control, and even creating entirely new character voices.
ElevenLabs was founded by two experienced engineers who previously worked at Google and Palantir, bringing their expertise from the world of big tech into a new frontier. We have secured venture capital funding and have recently concluded our successful Series-B round.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Join us in shaping the future of voice technology.

As a Technical Account Manager with ElevenLabs, you will be responsible for the technical success of some of the biggest and most influential companies in the world.
We have customers ranging from world-renowned video game studios, film companies, and newspapers to some of the most exciting AI start-ups of today. You will get to work directly with these customers, giving voice to their projects as they use our APIs and products on cutting-edge AI workflows.
The task is technically complex, so we are looking for individuals that have a strong technical background and are motivated by helping customers achieve their goals.

Responsibilities:

• Be the technical point of contact for new and existing ElevenLabs customers. Help them understand our fast evolving product suite and how to best design solutions to achieve their goals.
• Help us to build an outstanding sales/support function for our enterprise customers. This includes contributing documentation, building software tools/processes to automate support processes and even contributing code directly to our products to prevent support questions getting raised in the first place!
• Champion our customers’ voice. Work closely with our product teams, bringing your unique perspective from working with our customers to shape future roadmaps and features, and in some cases making these changes directly.