Technical Account Manager

at  Gcore

Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It’s likely because of Gcore behind the scenes!
Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery.
If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore!
We are over 550 professionals and currently looking for a Technical Account Manager.

REQUIREMENTS:

• A Technical Degree (in Computer Science, IT, IT engineering or equivalent) and/or relevant technical experience (from 3+ years);
• 3+ years of relevant experience in technology/software pre-sales consulting, technical support, technical account management or related area;
• Solid Linux system administration knowledge and hands-on experience;
• Good understanding about the networking;
• Familiar with CDN, Cloud and Security;
• Familiar or heard about Incident Management and escalation;
• Good understanding with the following: Virtual Machines, Bare-metal/Dedicated servers, Virtualization (KVM, VMware), K8S, Cloud computing in general;
• A customer-centric mindset with a proven passion for delivering customer value;
• Excellent problem-solving skills with the ability to thrive in a fast-paced environment;
• Strong presentation and communication skills, with experience in communicating complex technical concepts to various customer stakeholders on different level;
• A growth mindset, with insatiable curiosity and a passion for learning and growth;
• Fluency in German (native speaker) and English (both written and verbal communication);
• Experience in communicating with both technical and non-technical audiences, including executive-level stakeholders or customers.

• Act as the primary technical point of contact for assigned customers, handling all incoming orders, issues, and requests promptly and efficiently;
• Act as a bridge and coordinator between assigned customers, service teams, and Technical Support to resolve possible issues or requests;
• Have the ability to independently resolve a portion of issues, or understand to whom the issues should be addressed within the company;
• Understand the customers’ needs and collaborate with various teams within the company to deliver tailored solutions;
• Keep track of customer requests and notify them when we release the features they are looking for;
• Advocate for the customer within the company, sharing their feedback to form the roadmap of our features;
• Work in tandem with Sales Managers to create proposals, organize live demos, and deliver product presentations;
• Coordinate team resources effectively to build and deliver compelling and differentiated solution demonstrations.