Technical Account Manager

at  Phaidra

ABOUT PHAIDRA

Phaidra is building the future of industrial automation.
The world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they’ve operated for decades — because the controls programming is hard-coded. Thousands of lines of rules and heuristics that define how the machines interact with each other. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades.

Phaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. Specifically:

• We use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions.
• We focus on industrial applications, which tend to be well-sensorized with measurable KPIs — perfect for reinforcement learning.
• We enable domain experts (our users) to configure the AI control systems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them.

Our team has a track record of applying AI to some of the toughest problems. From achieving superhuman performance with DeepMind’s AlphaGo, to reducing the energy required to cool Google’s Data Centers by 40%, we deeply understand AI and how to apply it in production for massive impact.
Phaidra is based in the USA but 100% remote; we do not have a physical office. We hire employees internationally with the help of our partner, OysterHR. Our team is currently located throughout the USA, Canada, UK, Norway, Italy, Spain, Portugal, and India.

WHO YOU ARE

You’re an independent worker, skilled in organization, planning, and project management. You have technical knowledge of industrial controls, building automation systems, and/or air or water cooled chiller plants. You have the drive to learn about different industries and technologies, and a passion to help customers operate their plant more efficiently and effectively with Phaidra’s AI supervisory control system.

You can take ownership of your assigned customers and delight them! You can guide internal and external teams as you coordinate the configuration and installation of the customers industrial plant AI Agents, and provide professional support while you grow customer relationships for future expansion and advocacy.

• We are seeking a team member located within one of the following areas: United States, Canada, and Singapore. Candidates located in other APAC countries will also be considered.

KEY QUALIFICATIONS

• Minimum of 3+ years of technical project management experience.
• 4-year college degree.
• Experience working with diverse, remote teams to support enterprise customers.
• Passion to learn about industrial controls and automation systems, industrial process heating and cooling systems, and AI Machine Learning technology.
• Ability to learn quickly and explain complex domain specific concepts to non-domain experts.
• Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team.
• Experience with both waterfall and agile scheduling tools.
• Exceptional verbal, written, organizational, presentation, and communication skills.

• Act as the project manager in the customization and deployment of the AI Agent for assigned customers. This includes establishing the project schedule, coordinating between internal and external teams, and monitoring progress to fulfill the contract.
• Serve as the main point of contact for the customer in collaboration with the Phaidra Solutions Engineer, and draw on the Phaidra team to ensure an excellent customer experience.
• Effectively communicate and manage at all levels within customer organizations, including executives, optimization and process engineers, operators and technicians.
• Ensure the Solutions Engineer and Engineering teams have the information needed to customize the AI Agent and data connection for the customer.
• Understand the customer journey as you help them adopt full autonomous control and expand AI supervisory control to other plants and facilities.
• Work with our sales team to continuously improve how we set customer expectations in order to deliver a better customer experience.
• Maintain clear and concise documentation of your projects meeting minutes, action items, project risks, and key decisions.
• At the conclusion of an AI Agent autonomous install, continue to serve the customer by efficiently managing the SaaS to resolve product issues, improve system configuration, and meet all customer goals.