Technical Adoption Manager (TAM) – SDE Division

at  Broadcom

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Job Description:
Technical Adoption Manager (TAM) – SDE Division
Job Description
Why will you enjoy this new opportunity?

Do you ‘live and breathe’ the core VMware by Broadcom’s products? Do you already possess strong technical skills and business acumen and could come up to speed quickly on VMware by Broadcom’s latest Edge Compute, VeloCloud SDWAN, and Telco Cloud solutions? Does helping customers achieve their business goals through the usage of technology inspire you?

• If it does, we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware by Broadcom’s SDE technologies.
Upon joining our Technical Adoption Management team, you will have the opportunity to use your skills to make an impact and drive positive change for our customers, products, and company. You will play a critical role in enabling our Global customers to successfully adopt, implement and support VMware by Broadcom’s SDE technologies through technical guidance across the entire customer journey.
To achieve this, you will work with resources across the entire VMware Broadcom organization (TAM peers, sales, product management, product engineering, R&D, education and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.
In the TAM role, no day is the same and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your own schedule and priorities to help our customers achieve their goals and at the same time, maintain a great work/life balance. You will be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware by Broadcom’s solutions on business results.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

During the first year, you will be onboarded into the TAM role through training and mentoring with fellow TAMs and then work with your assigned customers. Throughout the TAM role, you will collaborate with your fellow TAM team and internal technical subject matter expert resources to help serve your customer’s technical needs.

• The first thing that you will achieve is completing a detailed five-week onboarding training plan that is prepared for you. You will also be mentored by your fellow TAMs and shadow their customers to get a hands-on feel for the role.
• You will continue to develop your deep technical knowledge & skills with provided enablement for the various VMware by Broadcom technologies.
• Within one month of supporting assigned customers, you will be able to articulate your customer’s key business objectives and desired outcomes and begin crafting a joint Success Plan utilizing an internal tool.
• Throughout the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer’s operations that add value, and proactively drive consumption, customer health and retention:
• You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware by Broadcom technologies.
• Articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured plan with the customer.
• Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance.
• Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
• Present your achievements and customer progress regularly through Business Reviews
• You will feel at home communicating key topics of VMware by Broadcom’s solutions across all customer levels to drive realized value and long-term strategy.
• If not already certified, you will aim to achieve your VCP (VMware by Broadcom Certified Professional) to help you achieve your goals and objectives.
• In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft skills through VMware by Broadcom’s quarterly training programs.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
As part of the SDE (Software Defined Edge) Division Technical Adoption Management team, you will be working for a long-term period with assigned Global customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes using VMware by Broadcom technologies. By helping our customers, we will also help drive the adoption and consumption of the VMware by Broadcom technologies the customer has purchased.

The number of customers will vary depending on which tier of service the customers purchase. You will also be collaborating with the broader VMware by Broadcom internal teams: TAM team, account team and specialists as you perform the following:

• Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:
• Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives.
• Deliver technology roadmaps & assessments that provide next step and outcome-focused plans.
• Provide Solution Guidance & best practices review to identify performance optimization opportunities.
• Help customers Optimize Operations to realize cost savings, reduce operational risk, and align with stated technology goals & priorities.
• Provide feedback to internal Product Management and Engineering to drive awareness and prioritization of customer feature requests and service adoption blockers and effectively communicate status with the customer and account team.
• You will use your organizational and planning skills to keep track of your customer’s plans, adjusting as needed, and help drive them to completion.
• You will help VMware by Broadcom create ‘customers for life’ by collaborating with our TAM team, Global Support, Education, Professional Services, Development, and Sales teams - all to make sure that we drive outcome-focused value to our customers.

While the experience required for the TAM role varies, generally speaking candidates should have:

• 10+ years proven, strong core VMware product suite experience and knowledge. Additionally, a background in data center infrastructure, operations, networking, system administration and technical architecture is preferred (Telco, Edge, SDWAN knowledge is a plus).
• Must have VMware Certified Professional Certification (VCP) or greater certification preferred (or be able to obtain within 90 days).
• BS degree preferred or relevant years’ experience in lieu of a degree may be considered.
• 2+ years proven experience in customer-facing positions is a plus (e.g. TAM or technology consultant preferably with a management consulting, IT vendor or professional services organization).
• Fast learner with the ability to explain complex technical concepts to a variety of audiences.
• Strong business acumen and problem-solving skills with the ability to influence internal and external partners at all levels.
• Highly effective working independently and in team settings.
• Strong organizational skills with the ability to manage multiple customer demands.
• Superb communication, presentation and interpersonal skills, including the ability to build relationships with internal and external customer teams.
• Travel: Although this is a remote/onsite-based position, candidates must have the ability to travel up to 20% locally/regionally (NOTE: Most travel will be local or within the nearby region to your customers, 1-2 conferences or training each the year).

What is the leadership like for this role? What is the structure and culture of the team like?
Managers of this organization are extremely supportive of their teams. The supportive culture makes it easy to talk through the most difficult of situations. Everyone is approachable and willing to help one another. The TAM organization is focused on the success of customers, while leadership is focused on the success of the TAM’s.
TAMs are critical to the success of VMware by Broadcom, and we celebrate our role in the future of the company. The TAM team is a family. With our collective knowledgebase, we support one another and
leverage each other to support our customers. TAMs are proud of their team, their customers and what they do. We strive to have a unified team, one which is entirely focused on our customers success. We do the right thing for our customers and are proud to be called ‘trusted advisors’. When our customers achieve their outcomes, we are successful too. We are an extremely open team, we support one another, share best practices, and everyone wants their colleagues to succeed! We welcome innovation and creativity at all levels.
Where is this role located?
Remote/On-site: The successful candidate will be based in Germany and will be a mix of working from Customer sites and remotely.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence

During the first year, you will be onboarded into the TAM role through training and mentoring with fellow TAMs and then work with your assigned customers. Throughout the TAM role, you will collaborate with your fellow TAM team and internal technical subject matter expert resources to help serve your customer’s technical needs.

• The first thing that you will achieve is completing a detailed five-week onboarding training plan that is prepared for you. You will also be mentored by your fellow TAMs and shadow their customers to get a hands-on feel for the role.
• You will continue to develop your deep technical knowledge & skills with provided enablement for the various VMware by Broadcom technologies.
• Within one month of supporting assigned customers, you will be able to articulate your customer’s key business objectives and desired outcomes and begin crafting a joint Success Plan utilizing an internal tool.
• Throughout the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer’s operations that add value, and proactively drive consumption, customer health and retention:
• You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware by Broadcom technologies.
• Articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured plan with the customer.
• Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance.
• Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
• Present your achievements and customer progress regularly through Business Reviews
• You will feel at home communicating key topics of VMware by Broadcom’s solutions across all customer levels to drive realized value and long-term strategy.
• If not already certified, you will aim to achieve your VCP (VMware by Broadcom Certified Professional) to help you achieve your goals and objectives.
• In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft skills through VMware by Broadcom’s quarterly training programs

While the experience required for the TAM role varies, generally speaking candidates should have:

• 10+ years proven, strong core VMware product suite experience and knowledge. Additionally, a background in data center infrastructure, operations, networking, system administration and technical architecture is preferred (Telco, Edge, SDWAN knowledge is a plus).
• Must have VMware Certified Professional Certification (VCP) or greater certification preferred (or be able to obtain within 90 days).
• BS degree preferred or relevant years’ experience in lieu of a degree may be considered.
• 2+ years proven experience in customer-facing positions is a plus (e.g. TAM or technology consultant preferably with a management consulting, IT vendor or professional services organization).
• Fast learner with the ability to explain complex technical concepts to a variety of audiences.
• Strong business acumen and problem-solving skills with the ability to influence internal and external partners at all levels.
• Highly effective working independently and in team settings.
• Strong organizational skills with the ability to manage multiple customer demands.
• Superb communication, presentation and interpersonal skills, including the ability to build relationships with internal and external customer teams.
• Travel: Although this is a remote/onsite-based position, candidates must have the ability to travel up to 20% locally/regionally (NOTE: Most travel will be local or within the nearby region to your customers, 1-2 conferences or training each the year)