Technical and Data Base Support with German

at  Infor

General information
Country
Poland
City
Remote Location
Department
Global Support
Job ID
39479
Description & Requirements
Position Summary
Resolves clients’ technical questions or problems on use of Infor products (ERP and finance products) over the telephone or Internet. If needed conveys customer feedback to product development staff and co-operates with development in order to clarify the issue. Promotes and maintains a high quality, professional, service-oriented company image among users and team. Contributes information to the Support knowledge base, when necessary. Manages workload effectively following Global Support procedures to ensure successful completion of tasks.

Essential duties:

• Analyze reported issues (technical and concerning data base), checks it directly on customer´s end and, if possible or necessary, reproduces in internal system
• Participate in issue solving process
• Communicate with Development and other departments whenever necessary
• Upon request participate in special projects or teleconferences with customer
• Maintain Support knowledge base – internal or public entries

Basic Qualifications:

• Good or good command of German (C1),
• Very good command of MS Windows,
• Databases (MS SQL and Oracle),
• Strong communication skills,
• Great analytical skills,
• Readiness to speak to customers

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
At Infor we value your privacy that’s why we created a policy that you can read here.

• Analyze reported issues (technical and concerning data base), checks it directly on customer´s end and, if possible or necessary, reproduces in internal system
• Participate in issue solving process
• Communicate with Development and other departments whenever necessary
• Upon request participate in special projects or teleconferences with customer
• Maintain Support knowledge base – internal or public entrie