Technical Application Scientist II, Cell Culture

at  Thermo Fisher Scientific

JOB DESCRIPTION

Job Title: Technical Applications Scientist II – Cell Culture
Location: Hybrid work in Carlsbad, CA, USA, Grand Island, NY, USA. Eugene OR, Rockford, IL or Madrid, Spain. Residency near either locations required. No relocation will be provided.
When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. As a team of 100,000+ colleagues, we share a common set of values -Integrity, Intensity, Innovation, and Involvement -working together to accelerate research, tackle complex challenges, drive innovation and support our customers.
Location/Division Specific Information
The Technical Application Specialist II is in the Life Sciences Solutions Group (LSG), one of six groups within Thermo Fisher Scientific. This is an important part of the company’s total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, outstanding web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced and support teams, LSG brings incredible core strength to the broader company.
How will you make an impact?
The Technical Applications Scientist provides pre- and post- sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization. The products of focus include Gibco classical media, sera and reagents, Serum free and specialty media, Protein Expression systems, reprogramming and Cell Therapy Systems products and workflow.

What will you do?

• Provide technical support for Thermo Fisher Scientific cell culture product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email, or web chat.
• Provide customer support on technical issues by applying all available resources and raise issues or problems when warranted.
• Participate in frequent training on products and continuing education on new applications and technologies to remain at the groundbreaking of scientific knowledge.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
• Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
• Present technical updates to colleagues and department meetings.
• May present technical and product information at trade shows and in customer field visits.
• Participate in additional special team or individual projects.
• May perform other related tasks as opportunities arise.
• Some travel may be required for the position

How will you get here?

Education

• Minimum Qualifications: B.S., B.A. or M.S. in life sciences or a similar field.
• Preferred Qualifications: PhD. or a PhD. with post-doctoral experience.

Experience

• 3+ years of hands-on laboratory experience in mammalian cell culture techniques is desired with M.S. or PhD (5+ with B.S., B.A.)
• Cell culture workflow techniques most applicable include culturing, cryopreservation, growth and expansion, serum free/suspension culturing, and cell therapy systems products and workflows, cloning, expression and purification.
• Experience with Dynabeads, Poros resins/columns, and fluorochromes is desirable.
• Prior experience in customer service is a plus.

Knowledge, Skills, Abilities

• Proven record to quickly learn large amounts of new, complex technical information
• Proven ability to effectively communicate, both orally and in writing, to customers and colleagues
• Ability to prioritize
• Problem-solving ability
• Digital literacy, including spreadsheet, database, word processing and Internet applications
• A minimum two-year commitment to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line
• Spoken and written English language required

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Provide technical support for Thermo Fisher Scientific cell culture product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email, or web chat.
• Provide customer support on technical issues by applying all available resources and raise issues or problems when warranted.
• Participate in frequent training on products and continuing education on new applications and technologies to remain at the groundbreaking of scientific knowledge.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
• Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
• Present technical updates to colleagues and department meetings.
• May present technical and product information at trade shows and in customer field visits.
• Participate in additional special team or individual projects.
• May perform other related tasks as opportunities arise.
• Some travel may be required for the positio