Technical Application Scientist II- Protein

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer and COVID-19, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

EDUCATION

• Minimum Qualifications: B.S., B.A. or M.S. in life sciences or chemistry or a similar field.
• Preferred Qualifications: PhD. or a PhD. with post-doctoral experience.

EXPERIENCE

• 3+ years of laboratory experience in protein biology techniques or demonstrated equivalency of knowledge. Experience in protein analysis techniques (Western Blot, Mass Spectrometry, Cross-linking) is most applicable.
• Prior experience in customer service a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Proven track record to quickly learn large amounts of new, complex technical information
• Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
• Ability to manage multiple priorities
• Problem-solving ability
• Computer literacy, including spreadsheet, database, word processing and Internet applications
• Fluency in European languages (German, French, Spanish or Italian) preferred.
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
  Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 125,000+ colleagues, we provide an inclusive culture while sharing a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
  For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

• Provide technical support for Thermo Fisher Scientific protein biology product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
• Provide customer support on technical issues by using all available resources, and raise issues or problems when warranted.
• Participate in frequent training on products and continuing education on new applications and technologies to advance groundbreaking scientific knowledge.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
• Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
• Present technical updates to colleagues and contribute to department meetings.
• May present technical and product information at trade shows and in customer field visits.
• Participate in additional special team or individual projects.
• May be required to perform other related duties as opportunities arise.
• Some travel may be required for the position