Technical Application Scientist (m/f/d) - Laboratory Products

at  Thermo Fisher Scientific

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

EDUCATION

Minimum Qualifications: B.S., B.A. or M.S. in life sciences or chemistry or a similar field.

EXPERIENCE

• 2-10 years laboratory experience.
• Prior experience in customer service or a customer facing role is a strong plus.
• Fluency in English and French or Italian is a requirement. Additional languages are an asset.

KNOWLEDGE, SKILLS, ABILITIES

• Proven ability to quickly learn large amounts of new, complex technical information.
• Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
• Ability to balance multiple tasks while ensuring timely and accurate completion.
• Problem-solving abilities and a natural curiosity.
• Digital literacy, including spreadsheet, database, word processing and Internet applications.
• A minimum two-year dedication to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line.

• Provide technical support for Thermo Fisher Scientific laboratory plastics by answering customer technical inquiries. Inquiries may be received via telephone, email or web form
• Provide support on technical issues by using all available resources and collaborate with various experts within our organization to tackle issues or problems when warranted.
• Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
• Gather commercial and technological trends and convert them into technical tips, create FAQ’s and work on troubleshooting guides.
• Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
• Present technical updates to colleagues and contribute to our department meetings.
• Participate in frequent training on products and continuing education on our new applications and technologies.
• Participate in additional special team or individual projects.
• Perform other related tasks as opportunities arise.
• A minimum of travel may be required for the position.