Technical Assurance Team Leader

at  Symbio

Company Description
Symbio is a software company revolutionizing global communication. Our platform offers a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration, serving diverse Asia-Pacific regions. Combining telecom and software expertise, we drive the evolution of modern communication.
Symbio operates under the Aussie Broadband Group, a rapidly expanding technology services provider with a market capitalization exceeding $1 billion (AUD), listed on the Australian Stock Exchange (ASX: ABB).
Job Description
The Technical Assurance Team Leader oversees the Australian Technical Support Team, managing fault rectifications, network traffic, and monitoring. The team works in shifts to provide technical assurance to our customers.
In collaboration with the Service Assurance and Delivery Team manager, you will develop a centre of excellence for service assurance, enhancing Symbio Networks’ customer interactions.
This role involves communicating issues, resolutions, and risks to internal stakeholders to improve customer experience and support high-value customers. Effective communication with Symbio’s domestic and international customers, third-party suppliers, and carriers is essential. You will also work closely with internal teams such as Operations, Platform & Network, Finance, Porting, Technical Support, and Product Managers.
The goal is to uphold Symbio’s reputation in the market by managing incidents and outages according to ITIL best practices and service level agreements, ensuring exceptional customer experience and minimal service downtime.
Qualifications

Please refer the Job description for details