Technical Claims Manager

at  QBE

Primary Details
Time Type: Full time
Worker Type: Employee
Newly created leadership role
Permanent, full time
Auckland based

The opportunity

• Newly created role to coach and mentor a team of claims specialists in liability, financial lines & cyber.
• Reporting to the National Claims Manager for long tail claims
• We are growing! Opportunities to develop your career in QBE.
• Down to earth culture in a global business!
• Hybrid working with only 2 days in the office & happy to talk flexible working.

Your new role
You will be the technical expert for our Financial Lines & Liability Claims. You will lead & support the team on any complex matters including referrals, interpretations and development of the team.

Aspects of your role will include:

• Identify and implement strategies to minimize Claims Cost and Leakage from the day-to-day claims management.
• Work with the wider internal and external stakeholders to assess, respond and manage complex claims and CAT events.
• Support team engagement and foster a positive and united team culture.
• Identify and implement strategies to grow and develop people and enhance team performance.
• Work with other parts of the business to enhance the Long Tail team brand and achieve better outcomes through cross-training and collaboration.

More information and the full job profile will be shared before the interview process.
Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, 2 interviews (either face to face or online via Teams) and background checks.
About you
Further develop your strategic thinking and leadership skills in this technical manager role.

You will:

• Have empathy and compassion to understand what our team needs, demonstrating QBE DNA of # Inclusiveness – embodying respect, fairness and diversity of views!
• Experience working in a commercial Insurer within liability, financial lines & cyber claims.
• Legal qualifications preferred or a strong legal understanding and experience within insurance.
• Experience with coaching, developing and motivating team members.
• Excellent conflict resolution and negotiating skills.

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen!
www.qbe.com/nz/about-qbe/careers
Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection, trauma insurance & Death and Total Permanent Disability insurance
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now!
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
recruitment@qbe.com
Application Close Date: 20/04/2024 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Identify and implement strategies to minimize Claims Cost and Leakage from the day-to-day claims management.
• Work with the wider internal and external stakeholders to assess, respond and manage complex claims and CAT events.
• Support team engagement and foster a positive and united team culture.
• Identify and implement strategies to grow and develop people and enhance team performance.
• Work with other parts of the business to enhance the Long Tail team brand and achieve better outcomes through cross-training and collaboration