Technical Client Success Manager

at  Full Fabric

OVERVIEW

The Technical Client Success Manager is all about making our clients happy and helping them succeed. A Technical CSM is a person who loves being on the front line, teaching our strategic customers how to succeed, building their confidence and skills, and supporting them at every stage of their Full Fabric journey. The Customer Success Team combines a great level of technical knowledge with a true empathy for the customer, resulting in helpful guidance, timely assistance, and an extraordinary level of care that is a core value of our company.

PRODUCT KNOWLEDGE AND TRAINING:

• Develop a deep understanding of the technical products or services offered.
• Provide training sessions to clients to enhance their understanding and usage of the technology

REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s or Master’s degree in Computer Science, Engineering, Management or related
• 
  Minimum of 2 years of experience in a similar role, preferably in the SaaS or enterprise software space.

COMMUNICATION SKILLS:

• Excellent verbal and written communication skills.
• Ability to convey technical information in a clear and understandable manner to clients.
• Empathetic approach towards client concerns and the patience to guide them through challenges.

PROBLEM-SOLVING SKILLS

• Problem-Solving Skills:

• Strong analytical and problem-solving skills.

• Ability to troubleshoot technical issues and work with internal teams to find solutions.

• Fluency in English (If your English proficiency is not at a C1 level or above, we kindly request that you refrain from submitting an application)