Technical Content Creator

at  Quadient

CONNECT WITH QUADIENT

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

REPORTING TO THE DESIGN SUPPORT MANAGER THIS ROLE IS RESPONSIBLE FOR:

• Working with product owners and stakeholders (Design Support, Customer Support (GPS), Engineers, SMEs, etc.) to create, and maintain various internal and external digital content and publications including but not limited to technical and product guides, and customer facing digital content.
• Contribute to developing, improving, and innovating processes and methods, deliberating the most informative and engaging ways to convey information, and how that information can support digital content and publications in various interactive environments.
• Assisting in monitoring content development needs to address any gaps, and assist in reporting and supporting effective management, and execution of published content and change histories.
• Supporting members of the Digital Media & Publications Team with content management, and other tasks where necessary.
• Supporting members of other QTL teams with Engineering Change actions, and other tasks where necessary.
• Create, edit, and maintain, digital content and publications necessary to ensure technical support of Group products.
• Liaise with other Group sites, external suppliers, and customers when necessary.
• Implement changes and update digital content and publications for current products, through the Design Support Team change management process.
• Ensure that always, in the discharge of responsibilities, the requirements of the Health and Safety at Work Act are met.