Technical Coordinator

at  Mitie

To supervise service delivery, and team/individual performance within supply chain operations acting as a key contact for client and supply chain issues.
To assist in supervising and delivering a range of planned, reactive and project works. To work collaboratively with the client, engineering, and support teams to meet all contract requirements, KPI’s and deliver exceptional customer service.
Take a proactive approach to customer care, resolving day to day issues and escalating where required Optimise utilisation of CAFM system to manage service delivery, record retention and reliability of management report data. Take a proactive approach to driving continual improvement through innovation to improve quality, efficiency, and process.
To report all incidents, accidents and near misses including unsafe acts or hazard observations at the earliest opportunity. To carry out regular task audits to provide safety and quality assurance. Carry out investigations and provide findings as required.
To coach, mentor and develop team members to reach their full potential including support to those who under perform. Ensure adequate pre job briefs, supervision arrangements, workface inspections, quality assurance and LFE is completed throughout team operations.
To ensure all subcontractors engaged to deliver services are managed in accordance with Mitie and client procedures Chair formal scheduled reviews of supply chain performance working with subcontractors to address issues and improve delivery.
To ensure that teams have the capability and training to deliver a first-class service on time and to the agreed specification.To proactively engage with the team to brief, consult and obtain feedback, addressing concerns and resolving issues. Ensure the team are suitably trained and competent including any SQEP assessment are in place and any gaps in learning are resolved To assist management with all reasonable requests and undertake additional duties in line with capabilities.
Experience & Qualifications
A good general knowledge of facilities services, operational practices a sound understanding of QHSE requirements.
IOSH Managing Safely Experienced in preparing Risk Assessments. Supervisory experience. Technical/Building services knowledge.
Must have ability to professionally liaise with client representatives and management.
Be able to organise work and liaise with operational teams to deliver.
Good general knowledge of health and safety, facilities services and operational practices would be advantageous.
Computer literacy is desirable. Good knowledge of CAFM systems.
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting syste