Technical Course Developer

at  Splunk

TECHNICAL COURSE DEVELOPER

At Splunk, we know that effective education is key to our continued success. Are you experienced in developing eLearning on deep technical topics with knowledge of enterprise cloud services, security, or observability solutions?
We are looking for a Technical Course Developer who is an expert at using eLearning tools and can quickly master advanced technical subjects in order to craft instructional materials and labs that are concise, accurate, and outcome-based.
If you have the required background, we’d love to hear from you. Openness, flexibility, creativity, passion and a sense of humor are highly valued here.

REQUIREMENTS: I’VE ALREADY DONE THAT OR HAVE THAT!

• Expert in using at least one eLearning authoring tool such as Articulate 360 (Rise or Storyline), or Adobe Captivate
• Experience with enterprise-scale SaaS products and cloud computing technologies and cloud providers (AWS, GCP, Azure), familiar with data collection and analysis tools
• Able to explain highly technical subject matter such as using APIs; configuring/deploying/administering servers, and “agents” for data collection/ingestion
• Has 3+ years of software/technology experience
• Has 6+ years of hands-on experience developing commercial technical eLearning for enterprise SaaS products
• Is an outstanding problem solver, negotiator, innovator, diversity advocate, and relationship builder
• Demonstrates excellent time management skills with the ability to coordinate and prioritize effectively
• Possesses high aptitude for managing and solving tactical issues
• Proven communication, presentation, and interpersonal skills
• Demonstrates the ability to meet tight deadlines in an environment with continuously evolving requirements
• Has basic graphic design and layout skills

• Designs, develops, documents, and maintains exceptional technical eLearning course and assets (design specifications, lab environments, lab data, lab documents, slides, scripts, instructor notes, change logs, bug tracking)
• Learns quickly, collaborates efficiently, shares knowledge, and is happy to cover new and temporary projects when needed
• Ensures learning and performance objectives are tailored to the audience and that the training materials meet performance objectives
• Researches topics independently using all available resources; optimizes subject matter expert time; builds collaborative relationships with colleagues across organizations
• Accurately scopes projects and estimates time required; consistently meets deadlines and communicates promptly when obstacles arise
• Works on and manages multiple projects concurrently, monitors activity, progress, and time related to project development
• Consults widely across organizations to determine objectives
• Works with internal stakeholders to perform skill gap assessments and build training content to address those gaps