Technical Customer Success Manager

at  Rivery

Rivery is a cloud-based DataOps platform that empowers businesses to unlock the possibilities hidden within their data.
Rivery’s fully managed platform helps hundreds of companies around the world to consolidate, orchestrate, and manage all their data with ease and efficiency. We are on a mission to enable our customers to build the perfect ecosystems for all their data processes.
Rivery’s data solutions are used by some of the world’s biggest brands, enterprises, and startups in over 20 countries. Our platform helps data professionals, CIOs, BI analysts, and marketing experts solve complex data challenges. As our company grows, we are looking for the brightest minds across multiple disciplines to join our teams in New York, London, and Tel Aviv.

In this role you will:

• Curate a deep understanding of the Rivery product, the ELT space and Data Operations.
• Manage the onboarding and ongoing success for 40-60 new and existing Rivery customers.
• Use creative problem solving to drive platform adoption and increase product stickiness, making Rivery an essential part of the client’s Tech Stack.
• Deliver & communicate ROI based on your comprehensive understanding of your client’s measurements of success throughout the customer lifecycle.
• Become a trusted partner and advisor for the client on their entire data strategy.
• Proactively promote new product features and updates to clients.
• Partner with Account Managers and Account Executives to ensure successful commercial outcomes, leading to renewals and expansion across a portfolio of clients.
• Establish strong relationships with key stakeholders and decision-makers within client teams to drive advocacy and education.

Required skills:

• BA/BS degree in a technical or business-related field.
• 5-10 years overall relevant professional experience
• 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role, with at least 1 year experience working in a SaaS B2B data-related company.
• Experience in SaaS technical and data products and the data operations space (e.g. ELT, data orchestration, etc.), with a strong technical aptitude and desire for continued learning.
• Experience writing SQL and a strong understanding of ELT concepts and best practices. Python experience is a plus but not a requirement.
• Experience using Cloud Data Warehouses and building and operating data pipelines in the cloud.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Stellar outside-the-box thinking and problem solving skills.
• Self-motivated with the ability to work independently and with a team to drive successful outcomes for our clients.
• Excitement for a start-up environment where you can improve team operations and make an impact.
• Strong process- and solution-oriented mindset.
• Impressive executive presence and communication abilities, being able to explain technical concepts and features to a non-technical audience.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing).
• Fluency in English is required.

• Curate a deep understanding of the Rivery product, the ELT space and Data Operations.
• Manage the onboarding and ongoing success for 40-60 new and existing Rivery customers.
• Use creative problem solving to drive platform adoption and increase product stickiness, making Rivery an essential part of the client’s Tech Stack.
• Deliver & communicate ROI based on your comprehensive understanding of your client’s measurements of success throughout the customer lifecycle.
• Become a trusted partner and advisor for the client on their entire data strategy.
• Proactively promote new product features and updates to clients.
• Partner with Account Managers and Account Executives to ensure successful commercial outcomes, leading to renewals and expansion across a portfolio of clients.
• Establish strong relationships with key stakeholders and decision-makers within client teams to drive advocacy and education