Technical Delivery Manager

at  RM Education Limited

Overview:
Do you want to be help enrich the lives of learners worldwide?
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners.
The Technical Delivery Manager is responsible for the effective delivery of high-quality technical products and services in line with customer requirements and contractual commitments.
The Technical Delivery Manager will be an expert in using digital technologies to deliver new and enhanced products using agile methodologies. With a background in technology, they are responsible for delivery management of bespoke software products using internal and third-party software development, architecture, quality assurance and infrastructure teams. The Technical Delivery Manager will work with customer facing Project Managers and internal technical delivery teams, to ensure effective operational delivery of customer change to RM’s products through all stages of the delivery lifecycle (requirements, development, testing and roll out).
The Technical Delivery Manager spans customer, project, and technical teams. They are equally at home working directly with customers or RM business delivery teams to plan and deliver change or resolve technical challenges in software development, quality assurance and infrastructure.
Responsibilities:

PROVEN EXPERIENCE OF:

• Managing the delivery of complex development & technology changes in a commercial organisation, preferably in a multi-customer, multi-product SaaS-based organisation
• Working in agile product development organisations that deliver multi-year customer change programmes to discrete milestones
• Working successfully with senior internal stakeholders and customers, quickly building successful relationships and establishing credibility
• Working in matrix organisations spanning multiple countries, including the UK, India, and Australia

DESIRABLE EXPERIENCE OF:

• Working with digital product delivery, architecture & infrastructure teams spanning multiple geographical locations, including the UK, India & Australia
• Experience using issue and project management software such as Azure Dec Ops, JIRA and MS Project

Please refer the Job description for details