Technical Documentation Custodian

at  Vector Synergy

SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED:

• Bachelor’s Degree combined with a minimum of 2 years’ experience in a similar position;
• OR a Secondary education and completed advanced vocational education (loading to a professional qualification or professional accreditation) with 5 years post related experience;
• 2 years of proven experience preparing and updating technical documents and guidance, ideally in an IT environment;
• Proficiency in MS Office;
• Experience with:
• Creating, managing, customizing content in MS SharePoint;
• Supporting IT environments in positions where it was necessary view at things from another perspective (similar to user support);
• Previous experience with Enterprise Document Management System, ideally as an administrator;
• Experience working with engineering teams to refine content and create visuals and diagrams for technical support content;
• Experience in reviewing and providing administrative inputs into the development and maintenance of documents;
• Proven ability to quickly learn and understand complex topics;
• Skilled at prioritization and multi-tasking;
• Excellent communication abilities, both written and verbal, with the ability to write in explanatory and procedural styles and successfully articulate complex issues to a variety of audiences and teams.

• Reviewing, testing and improving technical documents, manuals, procedures, technical specifications, and process documentation, explaining complex information in a clear and concise manner;
• Transforming existing documentation into living documents within an EDMS-based system;
• Collaborating with relevant teams, subject matter experts, and stakeholders to gather information and ensure accuracy in documentation;
• Implementing and managing version control processes and ensuring proper document lifecycle management;
• Researching, outlining, writing, and editing new and existing content, working closely with project teams to understand Cyber Security documentation needs and requirements;
• Independently gathering information from subject matter experts inside NCSC to develop, organize, and write procedure manuals, technical specifications, and process documentation;
• Researching, creating, and maintaining documentation templates that uphold organizational standards, and allow for easy data migration;
• Developing content in alternative media forms for maximum usability with a consistent and cohesive voice across all documentation;
• Maintaining a comprehensive library of technical terminology and documentation;
• Creating, testing and maintaining the list of remote systems, as they Respond to related ad-hoc tasks given by the service delivery manager and section head.
  VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
  Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
  kapitał zakładowy wynosi: 73 852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.co