Technical Engineer

at  VIZZIO TECHNOLOGIES PTE LTD

JOB DESCRIPTION

• Oversee the entire service and project workflow.
• Serve as the primary contact for client representatives on all service and maintenance-related issues.
• Liaise with internal stakeholders to ensure resource delivery and work scope align with customer requirements.
• Prepare service scopes, develop service plans, define resource loading and skill requirements, and track milestones and metrics.
• Manage day-to-day client interactions and set expectations for optimal results.
• Continuously seek and leverage opportunities to enhance customer satisfaction and deepen client relationships.
• Maintain a comprehensive knowledge base of each client’s business, organization, and objectives.
• Manage multiple operational aspects of the team effectively.
• Ensure smooth progress and timely delivery and completion of project and maintenance commitments to clients.
• Perform a wide range of technical and non-technical tasks.
• Design competitive product solutions and ensure their feasibility.
• Provide technical support, including a full range of enterprise products, network technical solutions, and proposal highlights.
• Handle client inquiries and technical issues.
• Collaborate with the team and other departments to identify, troubleshoot, and resolve technical problems.
• Conduct new product testing.
• Promote solutions and deliver formal technical proposals and presentations to clients.
• Complete other tasks assigned by leaders and management.

REQUIREMENTS

• Hands-on experience with security systems, such as Integrated Security Management System and CCTV systems, is essential.
• Experience in security system configuration, application programming, and integration with third-party systems is advantageous.
• Technologically savvy with both hardware and software.
• Excellent problem-solving skills.
• Strong verbal and written communication skills.
• Customer service and business-oriented with good initiative and adaptability.
• Good knowledge of business network systems, including gateways, switches, routers, IP CCTV, and other networking-related products.
• Experience in handling and troubleshooting technical issues.

Please refer the Job description for details