Technical Expert - HR Case Management

at  Deutsche Post DHL

WHO WE ARE

DHL Group is the world’s leading mail and logistics service provider. As one of the world’s largest employers in over 220 countries and territories, we see the world through different eyes. Without the commitment, creativity and expertise of our employees around the world, DHL Group’s success would not be possible. Get to know us and become part of our team.
Global Business Services brings together many of the central support functions that underpin our entire organization around the globe.

• Support the creation of business case analysis for identified improvement opportunities.
• Prepare proposals for decisions and solutions for harmonization and improvement of processes related to HR Case Management (Global Case Management and Ticketing solution within HR Services).
• Aligning changes, proposals and solutions with regional representatives and local power users of case management; primary focus on Germany and EMEA.
• Document, manage and drive the assigned (smaller) projects and initiatives under observance of Project Management standards (i.e. PRINCE, PMI, Scrum, First Choice/SixSigma, Design Thinking).
• Support the identification and implementation of change management measures as part of the respective global HR projects.
• Prepare training and process documentation, focusing on using HR Case Management solution.
• Provide trainings and support to local users, focus Germany and EMEA.
• Support regions with business development efforts related to case management, from proposal creation to implementation of the solution.
• xBU, xCountry communication and alignment with internal and external stakeholders, for example local HRS agents, management, HR representative, IT, etc.
• Collaboration with external service providers (consultants, software providers, etc.).